Refund, Returns & Exchange Policy

At Sweet Dream, we want you to be completely satisfied with your purchase. If you receive a damaged item, an incorrect order, or need a size change, our return and exchange process is simple and hassle-free.

Return & Exchange Eligibility

You may request an exchange or return within 7 days of receiving your package under the following conditions:

• The product is unused, unwashed, and unworn.
• The item must be in its original condition with all tags, original packaging, and labels intact.
• You received a defective, damaged, or incorrect item.
• You need a different size.

Note: Due to hygiene standards for intimate apparel and nightwear, items showing signs of wear, washing, or damage caused after delivery will not be eligible for exchange or refund.

Delivery Charges for Exchanges & Returns

Defective / Damaged / Wrong Item Received: If the error is on our end, we will arrange a replacement at zero additional cost to you.

Size Change / Mind Change Exchanges: If you want to exchange an item for a different size or article, a standard replacement delivery fee of Rs. 200 will apply to cover re-shipping costs.

Refund Deductions: If you opt for a monetary refund on eligible returns, standard delivery charges of Rs. 200 will be deducted from the total refund amount.

How to Initiate a Return or Exchange

To start a return or exchange request, simply contact our support team with your order details and photos/videos of the item (if damaged or defective):

• WhatsApp / Phone Support: +92 307 2085294
• Email Support: sweettdreamsspk@gmail.com
• Contact Page: https://sweetdream.pk/pages/contact-us

Once your request is approved, our support team will guide you through the return pickup or drop-off process via our courier partner

Refund Process

Refunds are processed once the returned item is received at our facility and inspected.

Approved refunds for Cash on Delivery (COD) orders will be issued via Bank Transfer, EasyPaisa, or JazzCash within 3 to 5 business days.

Shipping fees are non-refundable