Privacy Policy

At Sweet Dream, accessible from https://sweetdream.pk/, one of our main priorities is the privacy of our visitors and customers. This Privacy Policy document outlines the types of personal information collected and recorded by Sweet Dream and how we use it.

Who we are

Our website address is: https://sweetdream.pk/. We operate as an e-commerce platform offering premium nightwear, silk sets, and loungewear across Pakistan.

Information We Collect

When you browse, register, or place an order on our store, we collect personal information necessary to fulfill your orders and provide a smooth shopping experience:

• Order & Delivery Information: Name, shipping address, phone/WhatsApp number, email address, and order details required for shipping and Cash on Delivery (COD) verification.
• Account Information: Login credentials and saved preferences if you create an account on our store.
• Automated Data: IP addresses, browser type, device information, and browsing activity collected via cookies to optimize site performance.
• Customer Support: Communication details shared when contacting us via WhatsApp, email, or contact forms.

How We Use Your Information

We use the collected information for the following purposes:

To detect and prevent fraudulent transactions or automated spam

To process, fulfill, and deliver your orders.

To communicate order updates, shipping notifications, and delivery confirmations (via SMS or WhatsApp).

To improve our website layout, product offerings, and user experience.

Cookies & Analytics

Our website uses cookies to enhance your shopping experience:

• Functional Cookies: Maintain your shopping cart contents as you browse, save items, or log into your customer account.
• Preference Cookies: Store settings such as temporary sessions so you don’t have to re-enter information continuously.
• Analytical Cookies: Track general site visits and user traffic to help us optimize navigation and loading speeds.

You can choose to disable cookies through your individual browser options, though some features of the store (like cart saving) may not function properly as a result.

Who We Share Your Data With

We do not sell, trade, or rent your personal information to third parties. We only share necessary data with trusted service providers strictly to operate our business:

Legal Requirements: We may disclose information if required by law or to protect the rights, safety, and security of Sweet Dream and our customers.

Couriers & Delivery Partners: Name, delivery address, and phone number are shared with logistics services to complete package deliveries.

Security & Spam Services: Automated spam detection tools and security plugins to protect user accounts and site integrity.

How Long We Retain Your Data

Order History: Retained for record-keeping, warranty/returns processing, and accounting purposes.

Customer Profiles: Account details are stored as long as your account remains active. You may request account deletion at any time.

Cookies: Session cookies expire upon closing your browser or within set timeframes (ranging from 1 day to 1 year depending on preference settings)

Your Data Rights

You have full control over your personal data:

You can request that we update, correct, or permanently delete any personal data we hold about you. (Note: This excludes any data we are legally or administratively required to retain for record-keeping purposes).

You can request an exported file of the personal data we hold about you.

Contact Us

If you have additional questions or require more information about our Privacy Policy, please contact us directly through our official website contact page or customer service channels at sweetdream.pk.