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Return to shopFrequently Asked Questions
Shopping Information
You can browse our collections through the top navigation menu under Women, Kids, Summer Sale, or Best Sellers. You can also use the search icon at the top right of the page to find specific items by name or category.
Yes! Click the heart icon on any product card or single product page to save your favorite items to your wishlist for later.
All products available on our website show their current stock status. If an item or specific size is sold out, it will display an Out of Stock badge on the product page.
Yes, you can check out quickly as a guest without creating an account. Simply add your items to the cart, enter your shipping details, and place your order.
Payment Information
We primarily offer nationwide Cash on Delivery (COD) across Pakistan, allowing you to pay in cash right when your package arrives at your doorstep.
Yes, fully secure. Since we utilize Cash on Delivery, you do not need to share sensitive credit card or banking details online to complete your order.
Yes! If you have a promo code or discount voucher, enter it into the Coupon Code box at checkout, and click Apply before placing your order.
If your order does not go through or you don’t receive an instant confirmation message, please contact our support team via WhatsApp at +92 307 2085294 with your details so we can assist you immediately.
Shipping & Delivery
We offer a flat delivery rate of Rs. 200 PKR nationwide. Plus, enjoy FREE SHIPPING on all orders above Rs. 3,000 PKR!
Major Cities (Karachi, Lahore, Islamabad, etc.): 3 to 5 working days.
Other Cities & Remote Locations: 4 to 6 working days.
Once your order is placed, our team checks your shipping address. If complete, your order is processed for dispatch immediately. If details are missing, our team will call or message you via WhatsApp for quick verification before shipping.
Order Returns & Exchanges
If you receive a damaged, defective, or incorrect size/item, you can request an exchange or return within 7 days of delivery, provided the item is unworn, unwashed, and in its original packaging with tags intact.
Simply contact our support team on WhatsApp at +92 307 2085294 or via email with your Order ID and photos of the item. Our customer care team will guide you through the replacement process.
If the item is defective, damaged, or incorrectly sent by us, Sweet Dreams covers all return shipping fees.
If you are requesting an exchange due to personal preference or sizing choice, standard courier shipping charges will apply.